Our mission
To deliver person-centred NDIS supports that build capability, independence and genuine community connection.
About us
A new beginning, every morning
IDIM Care is operated by IDIM GROUP PTY LTD — an Australian provider delivering NDIS supports built on listening, respect and reliability.
Our story
Why we started IDIM Care
IDIM is a Meriam Mir word from the Eastern Torres Strait meaning morning, sunrise, a new beginning.
IDIM Care started from a straightforward observation: many participants receive supports that look correct on paper but do not reflect who they are. Rosters change without notice. Cultural and communication needs are noted once and then forgotten. People are told what will happen instead of being asked what they need.
We work the other way around. We begin with an unhurried conversation about goals, culture, community and what good support looks like day to day. From there we match workers to the person, put clear service agreements in place, and keep communication open with participants, families and support coordinators.
We are a newer provider, and we would rather be honest about that than overstate our scale. What we commit to is doing what we say, telling you promptly when we cannot, and giving you a straightforward way to raise a concern.
Direction
Mission, vision and purpose
Our vision
An Australia where every person with disability — in every community, including remote and First Nations communities — can access support that respects who they are.
Our purpose
To close the gap between what NDIS plans promise and what participants actually experience day to day.
Our values
Six values, lived daily
Hope
Every sunrise is a chance to begin again. We start from what is possible, not what is limited.
Cultural Respect
Culture, language, kinship and Country shape how we plan, staff and deliver support — as each participant defines it.
Compassion
We listen first, move at the participant's pace and treat families as partners when that is what the participant wants.
Integrity
Clear communication, honest timeframes and accountable practice — every time.
Safety
Trauma-informed practice, appropriate worker screening, supervision and documented incident and complaint processes.
Inclusion
Everybody belongs. We build supports around identity, ability and choice.
Cultural safety
Our commitment to First Nations and CALD communities
Cultural safety is defined by the person receiving support. Our job is to earn it, then keep earning it.
- We ask each participant what cultural safety means for them, and record it in their support plan.
- We match workers by language, gender and cultural knowledge from the workers we actually have available.
- We discuss interpreter and accessible communication options at intake, and explain any costs up front.
- We involve family, kin and trusted people when the participant wants them involved.
- We provide induction and ongoing learning in cultural safety and trauma-informed practice.
- We are honest about the preferences we cannot currently meet, rather than promising and failing.
Quality & safeguarding
How we stay accountable
Registration details and our capability statement are available on request.
Registered Australian business
IDIM Care is a registered business name of IDIM GROUP PTY LTD (ABN 48 701 014 459, ACN 701 014 459).
NDIS Practice Standards and Code of Conduct
We align our policies, worker screening, incident management and complaints handling with the NDIS Practice Standards and the NDIS Code of Conduct.
Worker screening and training
We confirm the screening, identity, right-to-work, qualification and training requirements relevant to each role, including NDIS Worker Screening and Working with Children checks where legally required. Ask us which checks apply to the worker proposed for you.
Privacy and records
Personal and health information is handled under the Privacy Act 1988 and the Australian Privacy Principles, with restricted access and secure storage.
Feedback and complaints
We record and respond to every complaint, and tell you who is handling it and when to expect a response. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any time, without raising the matter with us first.
Governance
IDIM GROUP PTY LTD is responsible for governance, risk and service quality. We are building our advisory and community engagement arrangements, and will publish them here once they are formally established.
Want to know more about how we work?
We're happy to talk through our practice, policies and worker matching before you commit to anything.