Our mission
To deliver culturally safe, person-centred NDIS supports that build capability, independence and genuine community connection.
About us
A new beginning, every morning
IDIM Care is operated by IDIM GROUP PTY LTD — an Australian provider delivering culturally safe NDIS supports with hope, respect and reliability at the centre.
Our story
Why we started IDIM Care
IDIM is a Meriam Mir word from the Eastern Torres Strait meaning morning, sunrise, a new beginning.
IDIM Care began with a simple observation: too many participants receive supports that look correct on paper but don't reflect who they are. Rosters change without warning. Cultural needs get noted and then forgotten. Families are told what will happen rather than asked what is needed.
We built IDIM Care to do the opposite. We start with a yarn — an unhurried conversation about goals, culture, community and what good support actually feels like. From there we match workers carefully, agree clear service agreements, and keep communication open with participants, families and support coordinators.
Our name is a promise. Every morning is a chance to begin again, and every person we support deserves a service that believes in what's ahead of them.
Direction
Mission, vision and purpose
Our vision
An Australia where every person with disability — in every community, including remote and First Nations communities — can access support that respects who they are.
Our purpose
To close the gap between what NDIS plans promise and what participants actually experience day to day.
Our values
Six values, lived daily
Hope
Every sunrise is a chance to begin again. We start from what is possible, not what is limited.
Cultural Respect
Culture, language, kinship and Country shape how we plan, staff and deliver every service.
Compassion
We listen first, move at the participant's pace and treat families as partners.
Integrity
Clear communication, honest timeframes and accountable practice — every time.
Safety
Trauma-informed, screened, supervised and compliant with the NDIS Practice Standards.
Inclusion
Everybody belongs. We build supports around identity, ability and choice.
Cultural safety
Our commitment to First Nations and CALD communities
Cultural safety is defined by the person receiving support. Our job is to earn it, then keep earning it.
- We yarn before we plan — participants and families lead the conversation.
- Workers are matched by culture, language, gender and community connection.
- Accredited interpreters and translated information at no cost to participants.
- Elders, family and kinship networks are welcomed in planning and reviews.
- Ongoing cultural capability and trauma-informed training for every team member.
- A First Nations advisory group in development to guide our governance.
Quality & safeguarding
How we stay accountable
Registration details and our capability statement are available on request.
Registered Australian business
IDIM Care is a registered business name of IDIM GROUP PTY LTD (ABN 48 701 014 459, ACN 701 014 459), registered on 3 August 2026.
NDIS Practice Standards
We align our policies, worker screening, incident management and complaints handling with the NDIS Practice Standards and Code of Conduct.
Worker screening & training
All support workers hold NDIS Worker Screening Checks, First Aid and CPR, and complete induction covering cultural safety and safeguarding.
Privacy & records
Personal and health information is handled under the Privacy Act 1988 and the Australian Privacy Principles, with restricted access and secure storage.
Feedback & complaints
Complaints are acknowledged within two business days. Participants can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any time.
Want to know more about how we work?
We're happy to talk through our practice, policies and worker matching before you commit to anything.