Legal
Privacy Policy
IDIM Care handles personal and health information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: This policy is current as at the date of publication and is reviewed annually. IDIM GROUP PTY LTD trading as IDIM Care is responsible for the handling of information described here.
What we collect
- Identity and contact details of participants, guardians and referrers.
- NDIS numbers, plan details and plan management type.
- Health information, including diagnoses, medications, behaviour support plans and risk assessments, where relevant to delivering supports.
- Cultural, language and communication preferences.
- Employment information from applicants, including checks and qualifications.
- Website usage information such as pages visited and general location.
Why we collect it
We collect information to assess referrals, deliver safe and appropriate supports, match workers, meet our obligations under the NDIS Practice Standards and Code of Conduct, respond to enquiries and complaints, and manage recruitment.
Consent and health information
Health information is sensitive information. We collect it only with consent from the participant or their guardian/nominee, and only where it is reasonably necessary for the supports we provide. You can withdraw consent at any time, though this may affect our ability to deliver supports safely.
How we store and protect information
Information submitted through this website is encrypted in transit and stored in secure, access-controlled systems. Uploaded documents are held in private storage that is not publicly accessible. Access is limited to staff who need it to perform their role, and all staff are bound by confidentiality obligations.
Who we may share information with
- Support workers and coordinators directly involved in the participant's supports.
- Other providers, health professionals or interpreters, with consent or where required for safety.
- The NDIA, the NDIS Quality and Safeguards Commission or other regulators where required by law.
- Service providers who host or maintain our systems, under confidentiality terms.
We do not sell personal information and we do not use it for marketing profiling.
Retention
Participant records are retained for the period required by law and NDIS record-keeping obligations, then securely destroyed or de-identified. Unsuccessful job applications are retained for up to 12 months unless you ask us to remove them sooner.
Access and correction
You can ask for access to the personal information we hold about you, and ask us to correct anything inaccurate. Email admin@idimcare.com.au and we will respond within 30 days.
Complaints
If you are concerned about how we have handled your information, contact us first and we will acknowledge your complaint within two business days. You can also contact the Office of the Australian Information Commissioner, or the NDIS Quality and Safeguards Commission on 1800 035 544.
Cookies and analytics
This website uses only the cookies necessary to operate securely and to remember your form progress. If we introduce analytics, we will update this policy and provide a way to opt out.
Contact us
IDIM GROUP PTY LTD (ABN 48 701 014 459) · Cairns, Queensland, Australia · admin@idimcare.com.au · 1300 000 000