Acknowledged in 1 business day
Every referral receives a written acknowledgement with a reference number and a named contact.
For support coordinators
Refer once. Get a straight answer fast.
You need providers who respond, report and communicate. We've built our intake process around exactly that — with cultural safety as the default, not an add-on.
Our commitments to you
What you can expect from IDIM Care
Intake within 48 hours
We complete intake, confirm capacity and provide an honest start date — including if we can't take the referral.
Reporting you can use
Progress notes, goal-linked reporting and plan review summaries written in plain English, delivered on schedule.
Escalation that works
A direct escalation contact for urgent participant matters, incidents and risk changes — no call centre queues.
Current capacity
What we can take right now
Capacity is reviewed weekly. If we can't meet a need, we'll say so quickly and suggest alternatives.
- Support Coordination and capacity building
- Assistance with daily living and personal care
- Community participation and social supports
- Transport and appointment attendance
- Short-term accommodation and respite planning
- Complex participants supported within behaviour support plans
Referral checklist
Have these ready and the referral takes about eight minutes.
- Participant name, date of birth and NDIS number
- Plan dates, plan management type and relevant budget lines
- Goals and requested supports
- Risk, behaviour support and medical information
- Consent to share information with IDIM Care
- Any current provider and handover details
You can also upload plans, assessments and behaviour support plans securely inside the portal.
Communication
How we keep you in the loop
Predictable communication means fewer chase-up calls for you and better outcomes for participants.
Weekly during onboarding
A short written update each week for the first month covering worker matching, attendance and early goal progress.
Monthly once established
Progress notes summarised monthly, plus immediate contact for incidents, risk changes or unplanned absences.
Plan review ready
Goal-linked reporting prepared ahead of plan reviews, with evidence of outcomes and recommended supports.
Have a participant who needs support now?
Send the referral through and we'll acknowledge it within one business day with a clear yes, no or timeline.